AOL Desktop Gold Address Book Disappeared | Troubleshoot

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Troubleshoot: AOL Desktop Gold Address Book Disappeared

AOL Desktop Gold Mar 05, 2019 EastonEstimated Read Time: 05 Min

AOL Desktop Gold is useful because through this browser AOL users have everything under one roof be it email, entertainment, news you name it. This makes it very easy for you to stay in touch with your contacts when you install AOL Desktop Gold in order to browse the web. However, users sometimes have difficulty connecting with their contacts because of certain technical errors. One such error occurs when users report that they are unable to view their contact because the address book has disappeared in AOL Desktop Gold. If you have faced a similar problem in your AOL account this article will give you some helpful tips on how to troubleshoot the error and reconnect with all your contacts.

Steps to “Fix AOL Contacts Missing Error”

Internet Connection: Checking your internet connection is troubleshooting 101. No matter what the problem the first thing you need to do is to check if your internet connection is secure. Try logging in to AOL from a new browser and see if it works. You should also try opening a different website to check the browser.

AOL Webmail: If you have established that the internet connection is secure then you should try and sign in directly to AOL webmail. If you observe that you can see the address book when you sign in on webmail but you cannot see it on AOL Desktop Gold then you know that there is a problem with AOL Gold. If that is the case your only option is to install AOL Desktop Gold again.

AOL Address book Sync: Whenever you find that the address book is missing you can follow the steps listed below to sync it:

  • Login to AOL Desktop Gold
  • Go to ‘’ and select ‘Run’
  • Complete the instructions to sync the address book
  • Login to AOL Desktop Gold and check if the address book is visible

Restore Settings: Users often report after they update Windows that is when the address books disappear. In this situation, you may need to change the system settings to resolve the problem. You just need to open the Control Panel, go to the option that says ‘System Restore’ and click ‘Next’. Select the latest updates and delete it. Then restart your computer and see if the AOL Gold issue persists.

JavaScript: If JavaScript is not enabled on your browser it may disrupt the connection and your webpages may not be able to load. This is also a possible cause as to why the address book disappears in AOL Desktop Gold. Just go to the browser settings and make sure JavaScript is on.

In case you have attempted all the steps mentioned in this article, including doing your best to install AOL Desktop Gold from scratch, but you are still unable to view your contact you should reach out to an AOL expert via the AOL Desktop Gold helpdesk number. This helpline is available 24 hours a day and you can be sure to get professional gold support to resolve any error related to AOL Desktop Gold.

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